If for any reason you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a refund or exchange. You will need to contact us at 855-933-4949 (8:30am to 5:00pm Monday - Friday) to obtain a Return Authorization Number. Absolutely, no exchanges or returns will be accepted without this number.
Once you receive your Return Authorization Number, you must immediately make arrangements to ship the items you wish to exchange or return back to Top Notch Fitness. All returned items must be clearly marked with the Return Authorization Number and be in Like-New condition, and in its original packaging to be accepted. If an item is returned which does not meet these guidelines, it may be subject to refusal. Items returned without their original boxes will be subject to a 15% restocking fee.
Please know that Shipping costs on returns or exchanges are the responsibility of the customer. Refunds will be received on completed authorized returns.Top Notch Fitness will not refund any shipping costs incurred To or From your location.. even if the item was marked "Free Shipping".
In the event that you received the wrong item or the item is damaged or defective, there will be no cost to our customers for returns or replacements.
If you have any questions regarding our Return Policy, please contact us at 855-933-4949 or email us at firstname.lastname@example.org to discuss.
It is important to contact us immediately to change, modify, or even cancel your order so we can adjust the order before it gets processed and shipped. For that reason, any order cancellations or modifications must be made with a Top Notch Fitness representative by phone within one business day of placing the order by calling 855-933-4949, 8:30am – 5pm.
Cancellations or Modifications cannot be accepted or confirmed by email or fax.
Any shipping charges on orders cancelled after they have shipped is the responsibility of the customer.